My Portfolio | Sarinas
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I'm

Johncarlo

Johncarlo

Johncarlo

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Welcome to my website

Travel Specialist and Customer Service Representative

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5 +
Years of Experience
icon ABOUT ME

My Soft Skills

My name is Johncarlo, a Travel Specialist and Customer Service Representative with over 5 years of experience in the Travel and Hospitality industry. I specialize in GDS platforms like Amadeus and Sabre to provide efficient and seamless travel solutions. With expertise in supplier platforms such as Expedia, RateHawk, and Yalago, I ensure smooth booking processes and exceptional service for every client.I also have hands-on experience in hotel reservations and responding to customer queries across multiple booking platforms such as Booking.com, Expedia, Agoda, and Trivago. My focus on detail, customer satisfaction, and industry knowledge consistently drives the success of the projects I manage.

Amadeus

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We are helping travelers on booking their travel needs and servicing them not limited to cancellation, exchanges and refunds but as well as ticketing the reservation.

Sabre

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We are helping travelers build a custom Itinerary for their Travel needs as well as servicing their request such as exchanges, adding ASRs, adding TSA/KTN and mileage program.

Expedia

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Booking with the platform for clients, making use of its diverse listing of properties, private transfers and activities making it suitable pair in creating package deals for travelers.

CloudBeds

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I have had the opportunity of using the platform on creating a reservation, managing availabilities, re-assigning and splitting accommodations booked in the property I've handled.

icon What I can contribute

I'm Specialized In

01

Flight Booking & Fare Management

Leveraging GDS platforms like Amadeus and Sabre, I specialize in booking and managing airline reservations, not limited to best fare option but as well as layovers and connection, handling complex flight bookings, multi-leg journeys, and last-minute changes.
02

Airline Policy & Customer Advocacy

I offer deep knowledge of airline policies regarding cancellations, rebooking's, and other services, allowing me to efficiently resolve issues and advocate for clients in cases of disputes or irregularities such as flight delays, cancellations, or schedule changes
03

Tailored Travel Package Creation

I excel at creating personalized travel packages that meet the specific preferences and budget of clients. Leveraging GDS platforms like Amadeus and Sabre, as well as supplier platforms such as Expedia. I can compile them with web app tools like Travefy.
04

Customer Support & Issue Resolution

I am skilled at providing exceptional customer service, resolving inquiries, and handling complaints effectively. My extensive experience in responding to queries on various platforms allows me to address client needs swiftly and professionally.
Download my resume to explore how my expertise in travel, customer service and data research can bring value and results to your team.
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My Work Experience

Airdesk Specialist

Feb 2023 - (Present)
Airdesk Specialist
Amawaterways
As an Airdesk Specialist in Luxury Travel, I utilize my expertise in GDS to deliver reasonable airfare quotes, manage fares, and provide comprehensive support to Travel Advisors and clients, ensuring smooth travel arrangements and resolution of issues.

Customer Service Specialist

Feb 2020 - Jun 2022
Customer Service Specialist
Teleperformance
As a Customer Service Specialist, I leverage my GDS expertise to assist customers with airline fare rules, booking and modifying travel, and provide comprehensive support for hotel, car, and activity bookings, ensuring informed and seamless travel experiences.

Sales Specialist

Dec 2018 - Aug 2019
Sales Specialist
Dyninno Cebu
As a Sales Specialist, I use GDS systems to build customized flight itineraries and packages, assist with online check-ins and seat assignments, and provide exceptional customer service to ensure clients find affordable fares and fostering repeat business and loyalty.

Lead QA Data Researcher

2014 - 2016
Lead QA Data Researcher
Demand Science Inc.
As a Lead QA Data Researcher, I specialize in lead generation and data hygiene, utilizing my skills in MS Excel for detailed data entry and analysis, and Google Docs for project planning and research, ensuring that lead profiles are presented clearly and are highly organized.
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Remotely Working from Argao, Cebu , Philippines, 6021